Case Date:

12/29/1999

Mr. Resch stated that his cable reception is terrible and has been for some time. Mr. Resch stated that he did not receive a satisfactory response when speaking to customer service. Mr. Resch stated that repair would not be able to come to his home for more than one week and was given a 4 hour timetable for service. March 6,2000: Tech crews worked on the feeder line in Clairmont Place and fixed the problem. A service rep verified this with Mr. Resch.

Case Date:

7/25/2002

A senior citizen called in because he wants to recieve Classic Cable and the Encore Network. He does NOT want to recieve additional channels. However, he was told that in order to recieve Encore, he must purchase a package of channels that he does not want. He would like to know why he cannot have Encore without a package.

Case Date:

7/25/2002

Mr. Whitmer contacted Insight in an effort to add a premium channel to his Classic service. He was told that he must rent a cable box for each TV (at a cost of $3.95/box) in order to view premium channels. His TV is already cable ready and he does have digital service. He would like to know why he must rent the box in order to keep his normal service and add one premium channel.

Case Date:

3/14/2000

VEHICLES COMING FROM ROSE & WALKER IS ALWAYS HITTING FIRE HYDRANT, COULD CBU PUT SOME PROTECTION AROUND IT?

Case Date:

3/13/2000

She called asking about the need to replace dead trees at Whitehall Crossing

Case Date:

3/5/2000

ALARM AT LIFT STATION PUMP IN OLD MUNICIPAL BUILDING

Case Date:

3/3/2000

Complaint about traffic control at Walnut & Winslow where CBU is installing a storm pipe & inlet.

Case Date:

2/29/2000

BLOCK STILL IN FRONT AT NE CORNER JORDAN & MAXWELL, ORANGE CONES GONE

Case Date:

2/28/2000

DITCH, CULVERT NEEDS WORK, YARD WHERE SERVICE LINES PUT IS SINKING

Case Date:

2/18/2000

Large hole (sink hole) has developed in the yard by the street.