Case Date:

3/2/2001

Mr. & Mrs. Jollisse have billing and customer service issues. They only receive bills couple of times a year instead of on a monthly basis. They were without service for 10 days before repairs were made. They have had repeated billing problems that have taken several calls to Insight to straighten out. Their billing difficulities are still unresolved. During a recent telephone conversation, they asked to speak to a supervisor and was on hold for 10 minutes before a supervisor was available.

Case Date:

2/27/2001

Martin/Other/other: Trash not stickered noticed left. I told Mr Cox if he puts sticker on trash we will pick up. Please check cf

Case Date:

2/27/2001

Missed pick-up/recycling: Cardboard broken down flat & tied w/string. No notice left. Thanks. cf

Case Date:

2/27/2001

Other/Other: Leaf bags not picked up - there are some bags down at Fritz & Glendora

Case Date:

2/26/2001

Water bubbling up near meter.

Case Date:

2/22/2001

WATER COMMING UP FROM UNDER PARKING LOT.

Case Date:

2/22/2001

STORM DRAIN IS CLOGGED.

Case Date:

2/22/2001

SEWER BACKUP

Case Date:

2/22/2001

CLOGGED CLEAN OUT

Case Date:

2/19/2001

Sewer backup.