Case Date:

11/26/2001

Neighbor called to complain about trash not being put out to have picked up and has now been torn open and strung around yard.

Case Date:

11/26/2001

Missed pick-up/trash

Case Date:

11/23/2001

not sorted; non-recyclable items; trash included

Case Date:

11/23/2001

no sticker

Case Date:

11/21/2001

Trash in front yard.

Case Date:

11/21/2001

no sticker

Case Date:

11/21/2001

Tue's pickup/faxed ddh/Missed pick-up/trash: No notice left - wasn't picked up yesterday doesn't want it to stay out over Thanksgiving Holiday.

Case Date:

11/20/2001

NO STICKER

Case Date:

11/20/2001

Last month did not receive cable guide; subscriber called Insight and was told the guide had been replaced with a scrolling guide on channel 58. Noticed on bill he had paid $1.50 instead of $1.00 - was told he would be refunded on November's bill. He has been a cable customer since 1987, and he is disappointed with Insight.

Case Date:

11/20/2001

Subscriber did not receive cable last month; called Insight and was told that the guide was replaced by a scrolling guide on channel 58. He was charged $1.50 for the guide & was told he would be credited on his next bill (not yet received). He has been a cable customer since 1987 and is disappointed in the billing process and constant changes.