Case Date:

12/31/1997

Subscriber says he inadvertently missed paying his December bill by a few days and was charged a late fee of $3.50 on an $11.26 bill (the bill was low due to a TCI overbilling error the previous month). Understands he missed the due date but thinks it is ridiculous and unfair that he should be charged so high a fee on so small a bill. TCI took care of the billing misunderstanding.

Case Date:

11/26/1997

DIRTY WATER

Case Date:

12/28/1999

Mr. Ashba stated that he tried Thursday and Friday (12/23 &12/24) to contact Insight, with no response. Mr. Ashba stated that the voice mail did not answer, the phone just rang. Mr. Ashba's complaint is that he purchased a new VCR plus and according to the owners manuel he must contact the cable company for the channel codes. Mr. Ashba has been disconnected for nonpayment for 11 months. Customer service reps. helped him get his VCR set up and explained that there is a 24 hour answering service.

Case Date:

8/24/2006

fruit tree in quad has fungus that needs to be sprayed, the tree needs to be pruned, was sprayed for bugs

Case Date:

5/14/1998

SEWER ODOR INSIDE HOUSE

Case Date:

1/1/1970

Missed pick-up/trash

Case Date:

9/2/2003

BELIEVES THE TENANTS AT 200 S JEFFERSON ARE PARKING ON THE SOUTH SIDE OF 4TH WHERE THERE IS A NO PARKING AND THEY ARE ALSO PARKING ON THE GRASS IN FRONT OF THE NO PARKING SIGN.

Case Date:

10/4/2001

Fax to Sanit. Missed pick-up/trash

Case Date:

10/1/2001

not sorted

Case Date:

6/29/1999

HIT 18" SEWER MAIN BY MARRIOTT HOTEL