Case Date:

9/12/2001

DITCH IN FRONT OF HOUSE IS CLOGGED

Case Date:

9/12/2001

STORM DRAIN NEEDS TO BE CLEANED

Case Date:

9/12/2001

WATER COMMING IN UNDER THE DOOR

Case Date:

9/12/2001

CLEANED THE STORM DRAIN

Case Date:

9/12/2001

FRONT YARD NEEDS SOME WORK

Case Date:

9/12/2001

NO HOT WATER IN THE BATHROOM

Case Date:

9/12/2001

PUDDLE OF WATER IN FRONT OF THE WATER METER

Case Date:

9/12/2001

Sewer odor in home.

Case Date:

9/12/2001

Last Wed., Sept 5, he started experiencing difficulty with his internet connection. The modem would drop the connection; he would reset it, and it work for about ten minutes, and then drop the connection again. He contacted Insight using both the 1-800# for @HOME services and a second number he had for Patrick Cannon. The rep who helped him at the 1-800# simply entered the complaint in the system and no action was taken. He only got voice mail for Cannon.

Case Date:

9/12/2001

Tues./ Missed pick-up/other: Has a picknic table that was left out.