Subscriber did not receive cable last month; called Insight and was told that the guide was replaced by a scrolling guide on channel 58. He was charged $1.50 for the guide & was told he would be credited on his next bill (not yet received). He has been a cable customer since 1987 and is disappointed in the billing process and constant changes.
Long-time subscriber; she pays an extra $1/month for a cable guide. The guide has been discontinued. She was informed that if she cancels the guide, she will have to pay for a higher package. Yet, she can still pay the $1/month for a guide she doesn't receive, she can keep her current package. She doesn't believe she should pay for a guide she doesn't receive, and she's disappointed and considering switching to satellite
Customer stated that on several of his rental prop. there are wires that have been left unburied for months at a time. He has tried to contact Insight w/o success - there has been no response to his complaints from Insight. See photos in Telecom file.
insite cable modem service runs slowly and is constantly disconnecting over the past 5 weeks. third time that he has called.
corner of E 5th and Clark Street--tree is overgrown. Heading east on 5th, if you look to the left you cannot see on-coming traffic
trees are obstructing the intersection of Walnut Leaf and Leonard Springs. When turning from Walnut Leaf onto Leonard Springs, it is difficult to see traffic coming towards you. There is a large shrub on the Southside of the street and tall grass on the North side of the street.
no sticker
Mr. & Mrs. Jollisse have billing and customer service issues. They only receive bills couple of times a year instead of on a monthly basis. They were without service for 10 days before repairs were made. They have had repeated billing problems that have taken several calls to Insight to straighten out. Their billing difficulities are still unresolved. During a recent telephone conversation, they asked to speak to a supervisor and was on hold for 10 minutes before a supervisor was available.
Trash is blowing from the Housing Authority into Mr. Chandler's yard. He has tried to have the problem taken care of, however has had no luck in getting this problem resolved.
FYI--Mr. Rogers called to complain about several officers actions during an incident in which he was assaulted. He filed an internal complaint form w/ BPD & has not heard back. He is "disgusted" w/ the way BPD has handled this case & wants to speak to the Mayor. I told him that he shld allow for all the steps in the complaint process to run their course. Mr. Rogers said he wld contact Brd Public Safety, but expected to receive a phone call from the Mayor. He stated he wld call Channel 6.