Case Date:

9/12/2001

Last Wed., Sept 5, he started experiencing difficulty with his internet connection. The modem would drop the connection; he would reset it, and it work for about ten minutes, and then drop the connection again. He contacted Insight using both the 1-800# for @HOME services and a second number he had for Patrick Cannon. The rep who helped him at the 1-800# simply entered the complaint in the system and no action was taken. He only got voice mail for Cannon.

Case Date:

6/10/1999

Mr. Sanders is upset with Insight's automated message system. He telephoned Insight about the letter enclosed in his June billing statement. Scott Cooley was unavailable for comment. This complaint was received by Patricia George.

Case Date:

9/6/2002

Recyclable items not properly sorted

Case Date:

8/9/2002

no sticker; too heavy; no yard waste sticker; yard waste in plastic bags

Case Date:

3/22/2002

non-recyclable items

Case Date:

7/6/2010

weeds overgrown, especially bak yard, needs mowing

Case Date:

4/25/2002

too heavy

Case Date:

4/26/2010

This is in Peppergrass

Case Date:

5/19/2015

Case Date:

9/25/1998

Mr. Noble called and stated that the amount on his utility bill was wrong. The amount should have been $27.25 + $2.35, but the total amount showed $40.00+.