Case Date:

2/18/2002

Missed pick-up/trash/ There is a notice for no stickers, but she says that all of it is stickered. faxed trb/

Case Date:

2/18/2002

faxed trb/missed pick-up/recycling:

Case Date:

2/19/2002

NO STICKER

Case Date:

2/19/2002

NO STICKER

Case Date:

2/19/2002

Customer would like for someone to contact him concerning the new way stormwater is calculated.

Case Date:

2/19/2002

Customer doesn't like that on her new bill it says $0.00 balance due but at the bottom says the amount being taken out of her bank account. She has aqua-pay. She says this is confusing. Also says phone number should be on the bill someplace.

Case Date:

2/19/2002

Customer called to suggest that a phone number be printed on the bill so customers don't have to look number up in the phone book....

Case Date:

2/19/2002

no sticker

Case Date:

2/19/2002

Vickie from legal department called about the trash piling up in bags as well as the trash that isn't bagged. She says this has been accumulating over the past few weeks and that since it is in an alley the trash is not being taken off.

Case Date:

2/19/2002

She has lived at this residence for 7 months and has had problems with the crews throwing her trash can around. She has found it in the neighbor's yards, in the street, etc... She decided to give the crews time to see if the behavior would change, but it hasn't. She wanted this info. on file in case her can is damaged beyond use and she needs a replacement.