Case Date:

11/20/2001

NO STICKER

Case Date:

11/20/2001

Last month did not receive cable guide; subscriber called Insight and was told the guide had been replaced with a scrolling guide on channel 58. Noticed on bill he had paid $1.50 instead of $1.00 - was told he would be refunded on November's bill. He has been a cable customer since 1987, and he is disappointed with Insight.

Case Date:

11/20/2001

Ms. Pate believes that someone has attached an extention to a downspout and ran it to the end of the property line at 1212 S. Grant. The water that is coming from the downspout is running into her yard at 1208 S. Grant and flooding her basement. Please call Ms. Pate back to let her know if anything can be done.

Case Date:

11/20/2001

notice left for non-recyclable items; citizen called and said everything was ; asked that we pick up recycling; on 11/20 M. Bey checked recycling - bin contained uncleaned jars/cans, as well as food and other non-recyclable items. Bey also stated that there was garbage all over yard and sidewalk. Bey called McCormick and tried to explain how to properly sort items; McCormick told him to just leave the recycling alone and she'd move it. Bey requested it be forwarded to HAND

Case Date:

11/20/2001

Wildwood Terrace on O'dell Dr. Dumpster is full of trash in the back and to the right. The dumpster is full of trash and has trash strewn around the area. Rodents are getting into it.

Case Date:

11/20/2001

Mrs. Thomassen called to complain about 3 vehicles parked in the yard.

Case Date:

11/20/2001

Flag stop/Thurs. FYI/ very nice lady - she doesn't put her trash out every week (1-2 x's a month) puts it by garage door - they did pick up today but left her a notice that she needs to put out night before - she did-She just wanted to let us know.

Case Date:

11/20/2001

Subscriber did not receive cable last month; called Insight and was told that the guide was replaced by a scrolling guide on channel 58. He was charged $1.50 for the guide & was told he would be credited on his next bill (not yet received). He has been a cable customer since 1987 and is disappointed in the billing process and constant changes.

Case Date:

11/20/2001

NOT SORTED; TRASH MIXED IN; NON-RECYCLABLE ITEMS

Case Date:

11/20/2001

NO STICKER