Case Date:

11/19/2002

See attached memo regarding cable converter box.

Case Date:

4/25/2002

customer pays $1.99/mo for a converter box for ea. television in order to receive Showtime/HBO; customer feels this charge is unfair and another way for Insight to make an additional profit

Case Date:

7/17/2001

Subscriber called Insight about reception problems with Showtime; she was told that the premium channels would be switched to Digital in the coming months, and because of this changeover Insight would not repair it. Subscriber would like to know why it is necessary that she change to Digital and why the current service cannot be repaired. She would also like to know if the new service will provide better reception and better service or will the quality be the same?

Case Date:

1/21/2005

Mr. McClelland reported that a city buss pulled out of Tulip Tree Apartments without stopping for the stop sign causing him to have to brake suddenly. The incident happen around 3:00pm today and he was able to get the plate number of the bus(#65289) This was a dangerous situation. Mr. McClelland would like a call back from a supervisor so he can discuss this matter further.

Case Date:

5/13/2003

due to leak inside building

Case Date:

9/14/1998

WATER IS GREEN THAT COMES OUT OF THEIR 3" LINE AND 3" METER THAT THEY USE TO FILL UP THE TANKS TO FILL POOLS.

Case Date:

2/8/2012

Dryers vented into wall instead of exterior

Case Date:

10/8/1999

Mr. Wheeler telephoned SG and discussed problem of fluctuation in pressure at Meadow Wood retirement center. Stated water pressure varies anywhere from25psi to 60psi on a daily basis. Also said the variation occurs with such force a loud "booming" noise can be heard in the water line to the complex. SG advised Tom Staley of the problem and Tom is investigating.

Case Date:

10/8/1999

Mr. Wheeler telephoned SG and discussed problem of fluctuation in pressure at Meadow Wood retirement center. Stated water pressure varies anywhere from25psi to 60psi on a daily basis. Also said the variation occurs with such force a loud "booming" noise can be heard in the water line to the complex. SG advised Tom Staley of the problem and Tom is investigating.

Case Date:

7/10/1998

The detention pond north of 2455 N. Curry Pike is not working.