Case Date:

2/7/2019

I would like to thank the city of Bloomington for their professional assistance in helping me avoid a significant problem at my home during the recent snap of epic cold weather. It all began with frozen water pipes when I failed to keep a small stream of water running in my city townhouse; there was no excuse on my part for the mistake. To make matters worse, I needed to catch a flight out of town later that day. This is where the city came to the rescue. I quickly and easily found the city utility web site and created a work ticket from the easy to follow instructions. Literally within minutes, a highly trained and cordial city employee called me and walked me through the steps I needed to take to reduce any potential damage to my water pipes. Only minutes later, a two person team arrived and worked in zero degree weather and quickly turned off the water at the meter. They went so far as to reassure me that they would be back soon after I got back to town and to just give them a call. Despite the near zero temperature, they never once complained about the outdoor working conditions. I was impressed. When I got back to town, I created another work ticket, and the customer service process repeated itself, leading to a perfect resolution to the problem. I was very impressed with the entire process - a total Rock Star performance from everyone on the city team. Craig Medlyn Bloomington

Case Date:

2/7/2019

Rhorer road is terrible with potholes from a Walnut St Pike to Moore's Creek Rd, especially from Kroger to Jackson Creek middle School

Case Date:

2/7/2019

Pothole blew out both front tires of a car. The hole is in the right lane on Church Lane heading towards 37, not long before the stoplight at 37 and Church lane.

Case Date:

2/7/2019

This Devta in the Mayor's office - testing to see who this issue goes to first when a user selects the "miscellaneous" category and the "other" department. Assume this is an issue for someone in ESD and re-assign to that department. Please do this within the Ureport system so I can see the thread of assignments. Many Thanks!

Case Date:

2/7/2019

When will curbs be updated in Park Ridge East? Inadequate in many areas and allows water to overflow along sides, corners, and otherwise not drain properly. Please even if few years out have a plan for this. Thank you! Wanted to make sure it was on the radar, even if long distance.

Case Date:

2/7/2019

Please start having homeowners have to fix sidewalks. It's part of owning property. And that obligation has been neglected in many older areas. City needs to notify and provide guidance. Thank you.

Case Date:

2/7/2019

Recycling and Trash bin constantly thrown into driveway after emptied.

Case Date:

2/7/2019

Due to the recent re-paving of Leonard Springs Rd, all water drainage that used to bypass my house now floods directly into my driveway, yard, and garage. I am concerned that my house will flood in the current heavy rain. Please advise.

Case Date:

2/7/2019

Very large pot hole (more like a ditch!) on 4th between Washington and Walnut

Case Date:

2/6/2019

The sign at the Tfie Twin Lakes Ballfields that says words to effect "only one in seven dwarfs is happy" needs to taken down immediately.