Case Date:

2/7/2019

I would like to thank the city of Bloomington for their professional assistance in helping me avoid a significant problem at my home during the recent snap of epic cold weather. It all began with frozen water pipes when I failed to keep a small stream of water running in my city townhouse; there was no excuse on my part for the mistake. To make matters worse, I needed to catch a flight out of town later that day. This is where the city came to the rescue. I quickly and easily found the city utility web site and created a work ticket from the easy to follow instructions. Literally within minutes, a highly trained and cordial city employee called me and walked me through the steps I needed to take to reduce any potential damage to my water pipes. Only minutes later, a two person team arrived and worked in zero degree weather and quickly turned off the water at the meter. They went so far as to reassure me that they would be back soon after I got back to town and to just give them a call. Despite the near zero temperature, they never once complained about the outdoor working conditions. I was impressed. When I got back to town, I created another work ticket, and the customer service process repeated itself, leading to a perfect resolution to the problem. I was very impressed with the entire process - a total Rock Star performance from everyone on the city team. Craig Medlyn Bloomington

Case Date:

8/3/2019

Street sign missing on sw side of intersection of 7th/Dunn (poplars corner)

Case Date:

9/4/2019

Overgrown

Case Date:

1/22/2019

Can you please plow the sidewalks? They’re dangerous to walk on! Especially on 46, N. Dunn, and 17th.

Case Date:

5/3/2019

Someone has been parked here for weeks... no license plate, extension cord running across road

Case Date:

5/3/2019

Service vehicle above 7 ft in height regularly parked in this area.

Case Date:

12/29/2018

Pothole in Northbound lane on Patterson Street just past intersection with Adams.

Case Date:

4/2/2019

The street light at South Rogers Street and Smith Avenue was hit recently. The pole is leaning.

Case Date:

11/8/2018

I noticed the recent guidelines for scooters don't specifically explain who has the right-of-way on the B-line trail. It's already unclear whether cars are supposed to yield to bike traffic. Some do, some don't, leading to confusion in the entire community. Now the same is applying to electric scooters. I was on a scooter on the B-Line this morning, slowed as I approached 2nd Street, and cars in each direction had also slowed as if they were yielding. I proceeded through the crossing but the westbound car did not in fact yield and nearly hit me (at a very low speed, granted--so I couldn't tell if they didn't see me or were being super aggressive). So when I approached the 4th Street crossing I came to a dead stop, as did the cars on 4th Street, waving me on. TL;DR the right-of-way rules on the B-Line were already unclear and are even more so now with a third major type of trail use. Please create clear signage at every major intersection on the trail that states who has the right-of-way so that both trail users and vehicular traffic understand the rules.

Case Date:

5/1/2019

South-bound on Rogers at 2nd St, no cars in left-turn to east-bound lane but green arrow activated. (There were cars in northbound left turn to west-bound and they appropriately had green arrow.)