Case Date:

9/11/2024

Extremely high bill for water not used, no one is contacting me back about it

Case Date:

10/8/2024

My water bill is charging us for over 33k gallons of water used last month which did not happen. We had maintenance check for leaks and they saw nothing so we believe there is an issue with the meter

Case Date:

10/12/2024

I received a bill for the month of September, but I have not lived in this apartment since August

Case Date:

11/2/2024

I currently have aqua pay but I’m not sure how to stop it. I haven’t lived at this address I’m in over a month. Please help.

Case Date:

11/13/2024

A leaking water valve related to lawn irrigation system was discovered during inspection of the system. Apparently was leaking for several summer months. It had a slow leak when system was idling but had a significant leak when irrigation was occurring. I am requesting a bill adjustment for at least September and October water and sewer service, though the problem likely started in July. You have my email and phone number if you need additional information.

Case Date:

12/12/2024

Hello, My bill was paid but my water is still not working?

Case Date:

12/18/2024

I received an email claiming to be from the City Utilities asking for personal information to update the customer database. Is this real or a scam? Why can't you take the information you already have on record and transfer it to a new database? Also, if it's real, I highly suggest you put something about this on the current billing website for people to see. This just looks very illegitimate. The sender is from some everbridge.net address that I don't recognize. Screenshot attached. Thanks.

Case Date:

12/30/2024

I am still listed as the account responsible for the water bill on this address I have not lived here since last year.

Case Date:

12/30/2024

I am still listed as the account responsible for the water bill on this address I have not lived here since last year.

Case Date:

1/14/2025

We have a very large past-due balance on our bill that doesn't make sense to me. We have paid the bill on time every single time since we moved in august 2023. In November there was a leak and we got a statement credit to cover that cost which reduced the bill to zero for that month. but Since then, there has been a large past due balance that I don't really understand. Whatever information you can provide me would be great thank you