Case Date:

7/9/2024

Hello - We are submitting a complaint against the City of Bloomington Utilities for the following reasons: 1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag. 2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house. 3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet. 4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots. 5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention. We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house. Please contact me for further conversation and happy to meet someone at the property.

Case Date:

2/8/2017

There is pothole that is about a foot wide. It is located on 18th near Dunn St.

Case Date:

2/19/2025

West side of DUNN street, also few others on east side of the street just north of this one.

Case Date:

1/22/2015

A street light at the intersection of Dunn and Second Streets is burned out.

Case Date:

11/13/2024

A leaking water valve related to lawn irrigation system was discovered during inspection of the system. Apparently was leaking for several summer months. It had a slow leak when system was idling but had a significant leak when irrigation was occurring. I am requesting a bill adjustment for at least September and October water and sewer service, though the problem likely started in July. You have my email and phone number if you need additional information.

Case Date:

8/20/2024

Major pot holes throughout Sherwood Oaks, Sherwood Oaks II and Woods Edge. They've been here for months and months and continue to get worse. It would be great if they could be patched... Laura Way, Jamie Lane, Bainbridge, Woods Edge Way and Woods Edge Bend

Case Date:

10/11/2014

Light at state rd 46 and N Smith Pike has crosswalk signal stuck on so traffic is constantly waiting for nonexistent pedestrians. Its been this way for several days now. This is a recurring problem.

Case Date:

3/10/2014

There are multiple potholes on 18th & Dunn St.

Case Date:

8/21/2024

The trail at North of the community has been invaded by a homeless community. Close to Tom Winneger project.

Case Date:

11/6/2015

Very large pot hole/broken pavement on right when driving east down Donington