Case Date:

11/2/2024

I currently have aqua pay but I’m not sure how to stop it. I haven’t lived at this address I’m in over a month. Please help.

Case Date:

8/11/2025

Unrealistic high water usage

Case Date:

8/26/2025

We were not responsible for the water loss on 08/25, our pipes bursted and I’m requesting a proper billing adjustment for the month of August. Thank you!

Case Date:

9/2/2025

Case Date:

11/17/2025

We live in Hoosier Court Apartments, Unit HC 503, managed by Hunter Bloomington Properties, and we are reporting an unresolved water issue that has caused extreme billing and financial hardship. At the end of August and beginning of September, the water system for the entire Hoosier Court community malfunctioned. During the repair, the leasing company’s maintenance workers intentionally released a large amount of water from the pipeline located directly in front of our unit. This caused significant water wastage outside our home, completely outside our control. Before this incident, our average water bill was around $170. Immediately afterward, our bills increased to: $250 for August $936 for September $922 for October We contacted the leasing office multiple times by phone, email, messages, and about seven in-person visits. They delayed responding and eventually offered only a $550 refund, even though the excess charges for September alone were around $850–$900, leaving $300 still unresolved. For October, they told us they “cannot promise anything” and have provided no solution. To verify the issue, we contacted City of Bloomington Utilities, who gave us access to a usage portal. The portal shows our line is using about 50 gallons per hour continuously, which the city confirmed is not possible for normal residential use and indicates an ongoing leak/outflow in the line connected to our unit—not inside our apartment. Despite this, the leasing company insists there is “no leak,” will not fully reimburse us, and has not addressed the problem. As a result, we are being charged around $1000 per month for water we did not use and cannot afford. We are requesting HAND’s assistance because the issue is occurring outside our unit in infrastructure maintained by the leasing company, and all attempts to resolve it directly have failed.

Case Date:

12/29/2017

A water boil is in effect in the West Cascades Ave neighborhood. It would have been considerate to let all of us know instead of having to guess and start reading the herald times online.

Case Date:

1/1/2018

Main line frozen

Case Date:

1/2/2018

Water appears to be frozen at the meter. No water anywhere inside house. All pipes in basement have thermal tape applied

Case Date:

1/2/2018

Broken water line

Case Date:

1/2/2018

FROZEN PIPES, NO WATER