Case Date:

1/28/2026

7th St has alternate street side parking. With the recent snowfall, cars on the parked side were boxed in, and snow on the no parking side was pushed onto previously cleared sidewalk, according to my renter. That mean it is full of ice clumps, making it impossible for she or me to remove. Can the city actually remove some of the snow for us - we know the first effort was to clear streets, but it impossible lift for a senior to clear twice the height of packed road snow on the sidewalk.

Case Date:

4/7/2026

Elevator repair for 6-8 weeks. Zero compensation. Tenant is 90 years old and uses a walker.

Case Date:

5/1/2026

My son is a player at BHSN and a paying member of the Cascades golf course (as required in order for him to play here during the golf season). Last week his team had a match at the golf course. Tee time was 315 and the boys were required to be off the course by 530 in order for league play. My parents came to watch him play. My parents are 69 and 74 and my dad is on dialysis with 4 blockages in his heart. He OBVIOUSLY cannot walk a golf course. My mother had contacted the course the day before to see if they could reserve a cart and was told ‘you don’t need to reserve one, it will be no problem just come in and get one and it will be $16’. On the day of the match, she showed up and went inside to get a cart and was told by the people working that day that there were no carts available because they had league that night. My mom then asked about what she was told the day before and the gentleman working the counter said ‘we don’t rent carts for high school matches. Sorry’. Sherie. Explained that my dad was a dialysis patient and unable to walk the course and he again said ‘sorry’ and dismissed her. The picture I have attached shows where all the carts were lined up at 515 when we came off the course. There were carts that were lined up in front of the clubhouse the whole time the boys were playing waiting for the league - which again DID NOT START until after the boys were off the course. There were carts available but they would not rent them but rather let them sit there for over 2 hours waiting for league players to arrive. We have been notified by the coach that this may be a “new” expectation from the course from here on out as they had changed the rules without discussing this with the high school. This is a CITY OWNED COURSE therefore there should be an expectation that the course is expected to follow the American Disability Act legislation. Players of any age can play golf whether they can walk the course or not. This is unacceptable and a complete disregard for ADA legislation which are federal laws - not local. We were not asking for anything for free. We understood we would be paying for a cart but the fact that multiple carts sat there for hours not being used but not available to someone with an obvious disability is not only morally unacceptable but appears it may be illegal as well. This is blatant discrimination against someone with a disability. In addition, my son is a paying member of this club yet I am Now being told that we can not even practice on this course as we have in previous years. This is unacceptable in multiple ways. I expect a response

Case Date:

1/23/2018

Phone call reported handicap ramp on building 600, 2500 S. Rockport Road, being inaccessible. Said landlord is not fixing it appropriately.

Case Date:

5/10/2018

Massive piles of trash are blocking the sidewalk as of 8:45pm on Wednesday May 10. Piles are in front of 424 E. 6th Street and 426 E. 6th Street. Hopefully it is trash night and it won't be there in the morning.

Case Date:

6/25/2018

Tree has fallen and is across the Polly Grimshaw Trail. This is just to the east of Pete Ellis Drive. Needs a crew with equipment to get in there and clear the trail. Thanks,

Case Date:

8/20/2018

My friend, who uses a wheelchair for mobility, and I went to the Office Lounge on Saturday night. While the building is accessible the bathrooms are not. The door was not wide enough for him to enter and he has a small manual chair. A larger motorized wheelchair would not fit either. The manager apologized and offered to clear the women's bathroom, but he had already looked at the door and determined it was not wide enough either. Besides that, I don't think offering another genders bathroom would count as accessibility? I know the OL has been around a long time and I assume there is some grandfathering of pre-accessibility guidelines, but at some point don't they have to come "up to code"? Is that only if they do renovations? How long can they remain un-accessible? I hope there is someone who can address this issue because we would like to be able to visit the OL again, but will not if he can't use the restroom while there. Thank you for your help!

Case Date:

9/6/2018

I have observed that a couple of the interpretative signs around City Hall are too high. Most of the signs along the B-Line are about 34" high. But two of them, one next to the Hopewell jar fountain and the other on the B-Line across from the Bloomington Banquet sculpture, are 45" and 43" high respectively. Small children and people in wheelchairs would not be able to read these signs. Those two signs, unlike many of the others, are not mounted in a footer. So it would probably be easy to cut a portion of the pole off and lower them so they are more accessible. I am sure both of these signs are out of compliance with the ADA. Thank you for your attention to this matter.

Case Date:

12/4/2018

The bird and limes must be managed better. This photo came via FB to me today. I can also say while driving through campus one day I counted 7, seven, such incidents where scooters blocked accessibility. I'd also like to report I had 2, TWO, near misses as scooters riders failed to yeld or even slow down and look as they crossed and intersection. Please stop this nonsense!

Case Date:

12/4/2018

This photo goes with report: Your service request number is: 166717