Subscriber did not receive cable last month; called Insight and was told that the guide was replaced by a scrolling guide on channel 58. He was charged $1.50 for the guide & was told he would be credited on his next bill (not yet received). He has been a cable customer since 1987 and is disappointed in the billing process and constant changes.
Long-time subscriber; she pays an extra $1/month for a cable guide. The guide has been discontinued. She was informed that if she cancels the guide, she will have to pay for a higher package. Yet, she can still pay the $1/month for a guide she doesn't receive, she can keep her current package. She doesn't believe she should pay for a guide she doesn't receive, and she's disappointed and considering switching to satellite
Customer stated that on several of his rental prop. there are wires that have been left unburied for months at a time. He has tried to contact Insight w/o success - there has been no response to his complaints from Insight. See photos in Telecom file.
insite cable modem service runs slowly and is constantly disconnecting over the past 5 weeks. third time that he has called.
Mr. Shaw states that approximately three months ago he talked to Ameritech and Insight Communications regarding relocation of service drops for the installation of a new driveway. Insight Communications has two service drops above Ameritech's lines. Before Ameritech can relocate their lines, Insight Communications has to move their drops first. Mr. Shaw has communicated with Scott Templeton regarding this issue but to date nothing has been done.
Mr. Shaw has multiple complaints regarding Insight charging a per outlet connection fee for pre-wired units (cable ready) for Hoosier Court Condo, Hoosier Heights, and Hoosier Court at Henderson Street. Mr. Shaw stated that there is no need for techs to be inside the units because work can be done from the outside. Mr. Shaw further stated that he feels that Insight in general is unresponsive and unhelpful in regards to customer complaints.
after first call modem was replaced & orig. problem repaired; now experiences periodic interruptions in internet connection (30s to 1min) almost every evening. problem never occured before; left message with Patrick Cannon again - has never been called back.
Last Wed., Sept 5, he started experiencing difficulty with his internet connection. The modem would drop the connection; he would reset it, and it work for about ten minutes, and then drop the connection again. He contacted Insight using both the 1-800# for @HOME services and a second number he had for Patrick Cannon. The rep who helped him at the 1-800# simply entered the complaint in the system and no action was taken. He only got voice mail for Cannon.
The people living at this address have dug a pit in the backyard and placed a dead dog in it. The carcass smells very badly and is causing a problem for the people who live in the area. The caller was told to call the health department, which she did. The health department told her that they don't handle problems in the City.
Subscriber called Insight about reception problems with Showtime; she was told that the premium channels would be switched to Digital in the coming months, and because of this changeover Insight would not repair it. Subscriber would like to know why it is necessary that she change to Digital and why the current service cannot be repaired. She would also like to know if the new service will provide better reception and better service or will the quality be the same?