closed #187366
Other
- Case Date:
- 2/19/2024
I regret having to reach out to you regarding this bus #1372. I boarded this bus on the East route of Route 3 this morning at approximately 7:22 AM on February 19, 2024. I was informed by Mike Clark of Bloomington Transportation who is the operating manager, that the heater was working on that previous checked bus. Yet the heater is either not on, broken or the driver does not knbow how or desire to turn on the heater for the passenger. Furhter more, she informed me that the door heater was on, but that they do not work on some of the buses, as was the case on this bus this morning. There is no need to make passengers suffer like this. The bus was NOT cold because of opening & closing the doors as MIke Clark previously suggested when I wrote to him regarding this bus. The heat was simply not coming out of the overhead vents, there was only cold at the vents & the poles for holding onto were cold as well, indicating it had not been on for some time. The dispatch operator's boss informed me begrudgingly that the bus was in fact bus #1372. Since the dispatch operator could not be bothered to assist the driver in operating the heater that was alleged to be operating properly according to Mike Clark, I am forced to issue this complaint to the you the City of Bloomington government for heat on the buses in the Winter to be turned on & operating properly for the buses that do not have a heating system functioning or for the bus drivers who feel that we do not need the heat in the Winter. Sincerely, Timothy MacKLenzie