Case Date:

1/10/1998

WANTS LINE LOCATE, NEED TO REMOVE POLE, HIT BY VEHICLE

Case Date:

1/8/1998

Missed paying her bill on time, rec'd reminder notice, called TCI 1/5, made arrangements to pay on Friday. On Weds, man came to disconnect service. She called office, they told her could avoid disconnect if she gives him a check. He said he could not take a check, only cash and disconnected her. Her daughter took check in, but TCI won't reconnect 'til next week, is charging fee, and told her they had no supervisor she could talk to. Subs. feels she tried to cooperate & is being trtd unfair.

Case Date:

1/7/1998

WANTS DIRT ADDED AND GRASS RESEEDED NOW.

Case Date:

1/6/1998

SOAPY WATER RUNNING DOWN STREET.

Case Date:

1/5/1998

want street graveled where main break was repaired, it is muddy

Case Date:

12/31/1997

Subscriber says he inadvertently missed paying his December bill by a few days and was charged a late fee of $3.50 on an $11.26 bill (the bill was low due to a TCI overbilling error the previous month). Understands he missed the due date but thinks it is ridiculous and unfair that he should be charged so high a fee on so small a bill. TCI took care of the billing misunderstanding.

Case Date:

12/23/1997

Russ thinks we currently have a competent & polite inspection staff. His suggestion is that property owners be apprised when changes in code or policy affect rentals (ex. fire extinguisher, Smoke detector). Couldn't we take 35 cents out of our take from each registered owner and send them updated versions of addenda, or especially the "pre-inspection addendum?" Some landlords operating under permit would even upgrade their properties early if the code change makes sense for helath/safety (fx)

Case Date:

12/16/1997

Mr. Raymond is a westside neighbor and was dissapointed to discover that the weight lifiting equipment @ BBCC was removed.

Case Date:

12/16/1997

CARS ARE DRIVING AROUND BARACADES AND GOING THROUGH MR. DILLON'S YARD CAUSING DUST THAT KEPT HIS DAUGHTER UP ALL NIGHT COUGHING.

Case Date:

12/15/1997

Commendation: Mr. Frohman wrote Department to thank them for responding to his initial complaint about disorderly conduct at Frank Southern Center. He indicates that things have gotten MUCH BETTER!