Case Date:

6/12/1998

BT Access client upset with new scheduling system. Feels half-hour window is too much. Feels BT did not include drivers and/or passengers in process and that "communication was zero". Needs consistency in scheduling her pickups.

Case Date:

6/12/1998

Called on behalf of customer who uses BT access. This usually quiet & reasonable lady is livid at BT Access. Says new scheduling system does not work and BT staff (not drivers) have been unpleasant & told her they are not a social organization.

Case Date:

6/12/1998

Objects to new BT Access scheduling system. Not enough communication with riders. Regular users of system need predictability. BT has not shown compassion or attention to the concerns that they've been given.

Case Date:

6/12/1998

Continuing problems with at Steeplechase Apts. The complex wasn't ready to move into to begin with; the friveway isn't paved, and other problems exist.

Case Date:

6/10/1998

There were two pedestrian easements to be constructed at Walnut Creek Subdivision. Neither has been placed.

Case Date:

6/10/1998

There are tires and trash in a burned out home on W. Arlington Rd.

Case Date:

6/10/1998

There is tree burning out at Whitehall Crossing. There is smoke coming over State Highweay 37.

Case Date:

6/10/1998

Transients are using the shelter in Building Trades Park as overnight housing.

Case Date:

6/10/1998

A landscape wall built on the individual's property interfers with the site triangel.

Case Date:

6/10/1998

A landscape wall built on the individual's property interfers with the site triangel.