Case Date:

4/3/2001

Received anon call about tree limbs piled on yard,needs to be cleaned up

Case Date:

3/30/2001

Mr. Reed stated that he conferred with Mike Bengtson re. costs before he quoted a job. Mr. Bengtson did not quote the sewer connection fee of $1,600.00. Mr. Reed requests that the sewer connection fee of $1,600.00 be returned to him because he was given misinformation.

Case Date:

3/22/2001

John applied for service on 9/29/00 is was approved that same day. He was told he could not tap in transmission main a seperate line was put in. John says he had to make several trips into the offcie and many phone calls before anything was done. He feels like he wasn't treated fairly and was kept informed about what was going on. The set up was put in 1/16/01 and the meter was set 3/22/01. He feels like it took to long to get everything taken care of.

Case Date:

3/20/2001

There is a huge, dead or dying tree that is about to fall over into the street.

Case Date:

3/2/2001

Mr. & Mrs. Jollisse have billing and customer service issues. They only receive bills couple of times a year instead of on a monthly basis. They were without service for 10 days before repairs were made. They have had repeated billing problems that have taken several calls to Insight to straighten out. Their billing difficulities are still unresolved. During a recent telephone conversation, they asked to speak to a supervisor and was on hold for 10 minutes before a supervisor was available.

Case Date:

1/26/2001

Ms. Harris called our office on 1/26 complaining that her children were almost hit by a bus (bus #4, driver Glenn). She also complained that she was called the "n" word (which is a derogatory statement for an African American) by the bus driver), after she wanted to get off and he wouldn't open the doors for her and her children to get off the bus. She had stated that she was "very upset" by the service and names she was called by this bus driver.

Case Date:

12/5/2000

The Rev. Gaus would like Insight to consider adding the ODYSSEY channel to the basic or enlarged cable package. Odyssey is a multi-religious family network including Protestant, Catholic, Orthodox, Jewish, and Muslim programming. Congregations will be encouraging their constituents to watch, which will increase viewership.

Case Date:

11/16/2000

Mr. Porter called to inform the city that he witnessed a yellow service truck with license plate 34985 proceed onto South College Avenue from 1st Street at 2:30p.m. According to Mr. Porter the driver of a city vehicle drove at a high rate of speed, changed lanes unsafely, cut off the vehicle in front of Mr. Porter's thus running that vehicle into the curb. Mr. Porter had to slam on his brakes and almost struck the vehicle. The service truck never stopped and proceed down College Avenue.

Case Date:

11/8/2000

Citizen was complaining that utility workers were not flagging the area correctly. He came around the corner of Kirkwood and Indiana and flagman stopped him causing him to brake too fast. He feels that this is an unsafe practice. and wanted to report it.

Case Date:

11/8/2000

Called to complain that she pulled up to the four-way stop at W 8th and Fairview and a CBU dump truck would not back up to let her pass through the intersection.