Case Date:

11/16/2001

He has Starz/Encore/HBO that he pays around $53.00 for. As part of this he receives channels 14 & 34. Channel 34 is not very clear. Upon calling Insight they informed him that these 2 channels would be switching to 78 & 77 and he would need to have a pay box to get the channels. The pay box is an additional $4.00 extra a month. He has 2 remotes that he now has to use for these 2 channels. Why does he have to pay twice for 2 channels? He talked with Insight but they would not give him a cl

Case Date:

11/14/2001

Customer stated that on several of his rental prop. there are wires that have been left unburied for months at a time. He has tried to contact Insight w/o success - there has been no response to his complaints from Insight. See photos in Telecom file.

Case Date:

10/19/2001

appears that sump pump with possible sewage is discharging onto the road just north of the drive way.

Case Date:

10/12/2001

insite cable modem service runs slowly and is constantly disconnecting over the past 5 weeks. third time that he has called.

Case Date:

10/10/2001

There are a couple of piles of shrubs and brush in the backyard that has not been removed for several months. The grass is high and the weeds are overgrown on the fence line. The citizen stated that she had called in about this in the summer (see attached complaint).

Case Date:

10/4/2001

Mr. Shaw states that approximately three months ago he talked to Ameritech and Insight Communications regarding relocation of service drops for the installation of a new driveway. Insight Communications has two service drops above Ameritech's lines. Before Ameritech can relocate their lines, Insight Communications has to move their drops first. Mr. Shaw has communicated with Scott Templeton regarding this issue but to date nothing has been done.

Case Date:

10/4/2001

Mr. Shaw has multiple complaints regarding Insight charging a per outlet connection fee for pre-wired units (cable ready) for Hoosier Court Condo, Hoosier Heights, and Hoosier Court at Henderson Street. Mr. Shaw stated that there is no need for techs to be inside the units because work can be done from the outside. Mr. Shaw further stated that he feels that Insight in general is unresponsive and unhelpful in regards to customer complaints.

Case Date:

9/26/2001

Ms. Wells states that parking is only available on the east side of buckner st and that there are no sidewalks on the east side. Ms. Wells states that the property owner on the east side have planted flowers and ornamental grasses next to the street, so now when people park and get out of there cars they are stepping into these flower beds. She thinks that these flowers beds are in the right of way and should be removed.

Case Date:

9/24/2001

after first call modem was replaced & orig. problem repaired; now experiences periodic interruptions in internet connection (30s to 1min) almost every evening. problem never occured before; left message with Patrick Cannon again - has never been called back.

Case Date:

9/19/2001

residence is at corner of n/s and e/w alley; Mike Bengston and utiliities crews recently graded and added gravel to alley, and he suggested she call PW/ENG dept. to request that the alley be paved