Case Date:

3/22/2002

cust was recently annexed. He is not pleased with having the new charge of 2.35 for stormwater since there are "no storm drains" where he lives.

Case Date:

2/21/2002

QUESTIONING NEW STORMWATER CHARGES

Case Date:

2/19/2002

She has lived at this residence for 7 months and has had problems with the crews throwing her trash can around. She has found it in the neighbor's yards, in the street, etc... She decided to give the crews time to see if the behavior would change, but it hasn't. She wanted this info. on file in case her can is damaged beyond use and she needs a replacement.

Case Date:

2/18/2002

Mr. Kreis stated that there is an insight cable that has been sitting above ground between 2820 & 2828 N. Blue Slopes Drive for approximately 1 year. He has contacted Insight on several occassions but to no avail. He wanted to see if the City could help get this problem taken care of.

Case Date:

1/2/2002

sump pump draining into the street at the corner of S. Washington and Wylie.

Case Date:

11/30/2001

cable in his yard had not been buried in a timely manner and is not buried deeply enough; cable also runs across public sidewalk at 3103 Ramble Road West

Case Date:

11/30/2001

Ms Fisher called and stated that they are being charged $1 per month for the cable guide that is no longer being printed. Ms. Fisher stated that she contacted Insight and was told that she was on a program that had been "grandfathered" and that if she had Insight take off the charge for the guide her bill would increase. Ms. Fisher stated that she believes that this is unethical and possibly illegal as Insight is keeping a $1 profit every month and not delivering the guide as promised.

Case Date:

11/20/2001

Subscriber did not receive cable last month; called Insight and was told that the guide was replaced by a scrolling guide on channel 58. He was charged $1.50 for the guide & was told he would be credited on his next bill (not yet received). He has been a cable customer since 1987 and is disappointed in the billing process and constant changes.

Case Date:

11/20/2001

Last month did not receive cable guide; subscriber called Insight and was told the guide had been replaced with a scrolling guide on channel 58. Noticed on bill he had paid $1.50 instead of $1.00 - was told he would be refunded on November's bill. He has been a cable customer since 1987, and he is disappointed with Insight.

Case Date:

11/19/2001

Long-time subscriber; she pays an extra $1/month for a cable guide. The guide has been discontinued. She was informed that if she cancels the guide, she will have to pay for a higher package. Yet, she can still pay the $1/month for a guide she doesn't receive, she can keep her current package. She doesn't believe she should pay for a guide she doesn't receive, and she's disappointed and considering switching to satellite