Case Date:

9/7/2004

Bob stated that there was a tree on Rockport Road near Duncan Drive that has limbs hanging a few feet over into the road. Used 2102 for GIS

Case Date:

9/1/2004

Large pile of yard waste has accumulated in the back yard from where limbs have fallen out of the trees. Caller is concerned that it is attracting rodents and snakes. This is on the deadend of Maxwell

Case Date:

8/30/2004

Mr. Woodring feels that Insight has a monopoly in this area in regards to cable service. The TCC should also have an agreement with Insight regarding broad ban service. He was unable to sign up for SBC's service due to a third party ownership of the lines specifically related to Acadia Court area. Due to this problem, he felt that he was forced into signing up with Insight at higher price in order to receive the broad ban service.

Case Date:

8/17/2004

Broadview resident feels bridge and pedestrian path between Walnut and Rogers is a hazard and needs to be more pedestrian friendly. Asked that weeds be cut so people don't have to walk in street to get over bridge. More gravel is needed on path. Questioned when other improvements will be made.

Case Date:

7/26/2004

Mr. & Mrs. Heimer would like have the same attention given to visually impaired programing that has been given to hearing impaired. Also, during the most recent storms, the SAP function for audio did not work well. Mrs. Heimer indicated that she will probably attend the next TCC Meeting.

Case Date:

7/6/2004

Mrs. Kroener stated that she built a new house and have been trying to get Insight to install a line since Jan. of 2004. Kroener stated that someone from Insight came out to her house in Jan. and said that they woulod be back to install the line and never came back. Kroener stated that every time she calls Insight the line is busy. Kroener is very unhappy with insight's customer service and would like someone from Insight to call her back.

Case Date:

6/11/2004

Mr. Murphree moved to an area that has a lot of trees and could no longer use his satelite service so he became an Insight customer. Mr. Murphree has impaired hearing outside the range of being able to discriminate words, no matter how high the volume is set. Mr. Murphree is seeking to have closed captioning for the hearing impaired provided for Insights "On-Demand viewing"

Case Date:

5/24/2004

just north of county view apartments, there is a line of trees on the back side of the sidewalk at Rockport Hills that need to be trimmed as his daughter cannot ride her bike down the sidewalk. I told him that I would have someone take a look and notify the property owner that the trees needed to be trimmed. Caller was not happy that it would be the property owners responsiblity as the city probably told the developer that those trees needed to be there. He has contacted the mayors office.

Case Date:

5/12/2004

There is a problem with high weeds and trash at 2421 S. Bryan St. Mr. Price emailed the Ombudsman to report that he has went to this address and cleaned it up himself because it was such an eyesore. I told him to contact the HAND Dept. He also stated that homeless people were living in the abandoned trailer and old shed on the property. I ask him to contact the Bloomington Police Dept.

Case Date:

4/12/2004

Several rats living in a hole next to the railroad ties at the SE corner of Atwater & Mitchell. Ms Cheek also notified the Monroe County Health Dept.