Case Date:

11/6/2018

Neighbors at corner of S Fairview and W Allen are burning something with a strong chemical odor.

Case Date:

1/8/1998

Missed paying her bill on time, rec'd reminder notice, called TCI 1/5, made arrangements to pay on Friday. On Weds, man came to disconnect service. She called office, they told her could avoid disconnect if she gives him a check. He said he could not take a check, only cash and disconnected her. Her daughter took check in, but TCI won't reconnect 'til next week, is charging fee, and told her they had no supervisor she could talk to. Subs. feels she tried to cooperate & is being trtd unfair.

Case Date:

8/27/2021

Good Morning, can you please refer me .who i would need to contact.Our son attends IU, we signed a lease with Omega properties. And they are not cooperating with us. We signed a lease in good standing the day of move in the driveway had large pot holes we have pictures. My sons car was damaged. and they have not been very helpfull. if you can direct me to the right department. thank you Tina Aitken

Case Date:

2/10/2025

In October, when fiber optic line was being laid in our neighborhood, the installers inadvertently ran it through our sewer line. A few days later, the breached line backed sewage into our house. We hired plumbers to snake and inspect the line and we were able to see the blockage was caused by the fiber optic line. The fiber optic installers created a patch around our sewer line, but we were stuck with a $700+ plumbing bill. We feel that the fiber optic line installers should reimburse us for the plumbing bill, but can’t connect with anyone. A guy named Mike Nally, who seemed to be a supervisor, took our info and pics of the problem and promised to pass them on, but we’ve never heard from anyone. Can you connect us to someone who can arrange for us to be reimbursed? I have tried to attach a photo of the bill as well as of the camera shots of the blocked sewer line.

Case Date:

8/3/2012

lots of crap in the back yard. you have to go down Wylie. caller is trying to sell his house and the prospective buyer did not like what they saw

Case Date:

11/9/2010

crew called in today to report this address as not having their recycle sorted. Resident has been warned several times before.

Case Date:

6/23/1995

Case Date:

4/4/1997

Subscriber admits late payment of bill caused disconnection. Bill was paid, she requested reconnection to expanded basic service (was specified). Was only connected to basic service. Says CSR Jennifer Lane was rude, told her she'd have to pay for another visit to have expanded added, told her she was previously getting expanded w/out paying. Subscriber says she didn't realize this, it wasn't her fault, nonetheless she asked for expanded when she paid her bill.

Case Date:

3/16/2022

We’ve been moved out of our apartment since Halloween of 2021. We moved/transferred our Duke Energy to our new location, however the move service did not shut off our old account. We did not know until last month. I called the arch apartments to have them take the bill back into their name. They did that but the bill got pushed onto my new account. The arch didn’t absorb the bill. The Arch is getting demolished and has their phone disconnected.

Case Date:

1/18/2021

For the City arborist: there are two young trees growing side-by-side at the stop sign at 3rd and Fairview. One is a black walnut that I think should be cut down so the other one can grow to its full potential. They are so close it feels like they will just compete for space. We could have one very healthy street tree as opposed to two stunted ones. Thanks.