Case Date:

12/4/2025

I had called the sanitation dept phone number this morning as our yard waste can wasn't collected this week. After listening the to the message about yard waste on the phone automated machine I realized I wasn't sure if pumpkins were collected or if I was over weight on the re usable can. I called to connect to a representative and I regret I didn't get the gentleman's name at aprox 0755 am on 4 dec. He was extremely helpful and I was looking for a place to leave a compliment for dept employees. I don't want to say the bar is low because it devalues my intent but I really appreciate the person answered the phone promptly, inquired into my problem, and immediately offered a solution all while being polite and professional. I wanted to say thanks and thank the employee for their civil service. I'd prefer this not be part of public record or anonymized if used as such. Permission to publish or share any personally identifiable information not granted.

Case Date:

11/18/2025

Hello. We provide water at this address for the tenants (there are 3 units in this property) and they let us know they believe one of their trash bins has been stolen. Can this be replaced? If so, what does that process look like? Thank you! Kim Newton Orion Property Management for Van Hoy Properties

Case Date:

1/31/2025

Recylcing bin missing after recycling picked up.

Case Date:

11/13/2024

trash can on sidewalk on ballentine near hunter

Case Date:

10/15/2024

I forgot to put our trash out for pick up and would like to know if I could get that picked up today.

Case Date:

10/10/2024

117 S. Heritage Rd. Bloomington. Trash pickup Tuesday, when the time I took the trash can back, found out the lid is completely gone. The trash truck must brocket it and takes it with. What should I do?

Case Date:

8/12/2024

No progress is being made on case #192778. Please replace my recycling cart!

Case Date:

6/13/2024

Hello, We believe our trash cart has been stolen from a property we manage. Could you please provide the trash cart container # and what the price of a replacement would be if we are not able to find the original? Account #14841-012 Service Address: 817 W 11th Street Medium Cart (1) - $16.00 Thank you, -- Stacy Waller Accountant

Case Date:

10/5/2023

Furniture and glass were thrown from an apt at the Stageyard last night. There is large debris and broken glass all over the alley behind their building.

Case Date:

1/12/2023

There has been an abandoned cloth-upholstered couch degrading in the front lawn of 1208 S Woodlawn Ave for several weeks. There seems to be no indication of an intention to remove the couch any time soon. The couch may be attracting nuisance wildlife and be a source of mold, etc as it is directly exposed to the elements. The couch is also visibly a trash-waste item and it needs to be either placed inside the home or removed from the property instead of being placed on the side of the road for weeks.