Case Date:

12/26/2025

You guys keep only taking about half the recycling. Please be sure to dump it all in the truck—3 weeks in a row now.

Case Date:

4/8/2026

Sanitation failed to pick up recycling or regular waste for multiple residents on fountain drive

Case Date:

2/2/2026

Our garbage was picked up today, but our recycling was not picked up.

Case Date:

2/4/2025

Recycling container wheel bracket was broken during pickup, the can won't sit upright well now. Also, broken down cardboard box left on ground next to can after not being picked up.

Case Date:

12/11/2025

The cover of my recycle bin was broken by the garbage truck on Tuesday (Dec, 09), as attached picture shows. Please help to fix it.

Case Date:

10/28/2024

To Whom It May Concern: I'm writing regarding recycling collection. On a few occasions during the past few months, including today, we have not had recycling picked up. I suspect that it's because our cans have been moved together since we put them out. My wife and I are well aware of the regulations that the recycling and trash cans must be separated on the street. On Sunday evenings, we put the cans out separated by at least six feet, as was the case last night. I came home from work today to find that the recycling was not picked up. Our trash can was moved adjacent to it. I'm not sure if it's because the trash pick up has set our can back too close, if it gets moved when the can falls over into the street when placed back, or if people are moving our cans because they want to park on the block, but this is a problem. I find this regulation of can separation extremely frustrating when we comply with the rules when we put our cans out only to have our recycling not picked up. Please reconsider how this system works. We simply don't have the luxury of time to sit and watch our cans until both have been picked up. We now have a bin full of recycling that will sit for another week with more accumulation occurring and nowhere to put it. We comply with the rules and should not be stuck in these situations simply because the system is too inflexible to handle adjacent bins that get moved after we put them out. Sincerely, Brian Kelly

Case Date:

11/18/2024

Recycling has not been taken by trash service for 2 straight weeks

Case Date:

8/30/2025

The city dropped my recycling bin in the truck on Monday (8.25.25). They submitted a report, but told me to submit my own report if nothing happened by the end of the week.

Case Date:

3/20/2026

I still see trash in my recycle bin Your sanitation driver never empty bin at 731 Waterloo court i dont know if your driver miss it

Case Date:

9/29/2025

Pick up only got half of the recycling