Case Date:

1/13/1999

MS. TRITLE CALLED AND STATED THAT HER WATER HAD BEEN SHUT OFF AND WANTED TO TALK TO MIKE PHILLIPS.

Case Date:

2/25/2002

customer suggested that previous payment be on bill like it was on the old billing

Case Date:

2/27/2003

Sara sent a letter via fax stating the following: November 2002 Sara spoke w/ Mr. Phillips and Paula Dodds regarding the billing situation for acct #67625. She was faxed a statement saying they owed $100.14 and this would bring them current. Since that point their bills are still showing a balance forward. She has contacted CBU on numberous occasions as to where this bal is from w/ no succcess. She feels that CBU has lost their interest in satisfying their customers.

Case Date:

11/14/2019

I just got a bill for well over one thousand dollars., It is just not possible that I used that much water. How do I challenge this bill?

Case Date:

4/9/2001

Letter was rec'd. from Mr. Polus who requested that watering credits be based on bills for January and March rather than April and May due to large amounts of watering done early in year.

Case Date:

2/24/1998

When customer changed meters to Aqua Pay, both names on meter received bill for minimum amount. Customer feels this is double billing and should not be allowed.

Case Date:

11/27/2001

Mr. Winkel would like to appeal to the USB because he does not feel he should be required to pay the connection fee for sewer at this location.

Case Date:

9/23/2003

Letter rec'd. from Nextwave Mgmt. Group re. former tenant Aaron Waltz. Would like review by USB Admin. Subcommittee. Do not feel they should be responsible for former tenant's delinquent bill.

Case Date:

1/23/2004

left Bloomington in 2000, parents received water bill in Jan. 2004, would like an explanation reply- forwarded email to customer service coordinator, gave phone number for customer service rep.

Case Date:

4/10/2018

I had a remarkably high water bill last month that my property manager supposedly fixed on 3/12. My service bill date range for this last month was 3/2 till 4/2. I was wondering if I could have a day-by-day breakdown of my water usage. Specifically, I need to know if there was remarkably high water usage on or after 3/12. If there is none, then that means that the water leak was probably resolved but if there is still insane water usage after 3/12 then it still has not been resolved. Thank you!