Case Date:

3/11/1997

LETTER WAS RECEIVED ON 3/11/97 FROM MARY C. FARQUHAR OF THE BLOOMINGTON THRIFT SHOP. MS. FARQUHAR STATED THEY RECEIVED A LARGE BILL. SHE STATED THAT ON 2/11/97 A REP FROM CBU WENT TO THE THRIFT SHOP AND TOLD THEM THEY USED 60,000 GALLONS DURING THE PREVIOUS PERIOD AND SUGGESTED THAT THEY HAD A LEAK. THEY CALLED A PLUMBER AND HAD THE LEAK REPAIRED. THEY ARE REQUESTING THAT THE PORTION OF THEIR BILL OVER NORMAL USAGE BE CANCELED SINCE THERE WAS A LEAK.

Case Date:

8/4/1997

MR. THOMPSON, OWNER OF THOMPSON BEAUTY SUPPLY, CALLED TO COMPLAIN ABOUT HIS BILL AND A FINAL LETTER WHICH HE STATES HE RECEIVED BY ERROR. MR. THOMPSON WANTED TO TALK TO MIKE PHILLIPS WHO WAS OUT OF TOWN UNTIL 8/18. COMPLAINT WAS REFERRED TO MARGARET DALLE-AVE.

Case Date:

4/9/2025

I am trying to start service at this address and stop service at 613 s park square drive bloomington in 47403. But the website doesn't recognize 215 n johnson ave lot 225a bloomington in 47404.

Case Date:

9/2/1997

MR. MILLMAN WROTE LETTER STATING THAT HE DID NOT RECEIVE SOCIAL SECURITY CHECK UNTIL AFTER THE 1ST OF EACH MONTH. HIS UTILITY BILL IS DUE ON THE 26TH. HE REQUESTED THAT HIS DUE DATE BE CHANGED BECAUSE IT IS NECESSARY THAT HE PAY DELINQUENT FEES EACH MONTH.

Case Date:

9/22/1999

Mr. Kennedy called and requested that the summer watering credits be extended this year due to the extremely dry conditions.

Case Date:

10/6/2019

My bill does not seem correct. I have gone through the past year of bills and the water usage and the wastewater usage have always been equal. This month it it showing my water usage as being 7, which is much higher than normal, normally a 3, and the wastewater usage is still at a 3. Is there a way to find out if this is correct or not? Doesn't seem right to me.

Case Date:

2/23/1999

Letter from Mr. Ludwig stated that he was gone two weeks last month and his bill was doubled. He talked to Angie Grubb who had check made for leaks. None were found. Mr. Ludwig wrote to USB to have bill lowered.

Case Date:

11/14/2023

Two most recent bills have charged us for using 4,000-5,000 gallons of water, and therefore charging roughly $100. The bill for September was $106.42 and the bill for October was $93.15. This is for a two-person house that uses the same, if not less, of an average amount of water per month. I called customer service after the first bill, but the lady I spoke with was not very helpful and recommended we wait until our next bill. According to her sources, any leakage or problem that resulted in such a high bill seemingly "fixed itself" and she did not provide any other alternatives. Come to find out that the next bill is just as high and we have no choice but to pay (again) with no resolutions. Apparently, Bloomington Utilities does not provide any services to check for any leaks or problems.

Case Date:

1/17/2023

There was a leak over winter break in my son's rental house. The water bill was over 800 dollars. We would like to dispute this bill.

Case Date:

7/22/2003

Owner, Robert Crider, wants to protest his being held responsible for large unpaid bill for tenant Amanda Choi. He states he did not receive notification of delinquent bill.