Case Date:

10/1/2024

As required in compliance with the Americans with Disabilities Act, a personal care attendant (PCA) does not pay a fare when accompanying a BT Access customer on a paratransit ride. However, Bloomington Transit reportedly requires that the PCA must pay a fare when accompanying a BT Access customer on a fixed-route bus. This fare policy creates unfortunate accessibility and financial burdens for BT Access customers. Bloomington Transit should revise this policy to go beyond the minimum and allow PCAs to ride for free on fixed route buses. Under Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations at 49 C.F.R. Section 37.131(c)(3), a personal care attendant (PCA) may not be charged a fare for complementary paratransit service. PCAs may be charged a fare on fixed route. While some transit systems go beyond the minimum requirements of the ADA and allow PCAs to ride for free, there is no requirement that they do so.

Case Date:

4/18/2024

Bus routes 6 and 6L have started detouring down E Saratoga Dr in the Park Ridge East neighborhood. It is unsafe for buses to be detouring down this road, as it has no sidewalks, limited visibility, and many people walk in the road with children and dogs. I am requesting that these buses stop using E Saratoga Dr and go back to using Morningside. Thank you.

Case Date:

6/17/2024

There is a bench with a bus stop on N Illinois St across from N Illinois CT where the playground is always blocked by parked vehicles now that the no parking sign has gone missing. The bus can't pull over to the curb where there is concrete connecting the sidewalk so people in wheelchairs and with crutches can safely get on the bus' lift system. You have to walk out into the road now, and can't see the bus very well or other cars coming. Traffic coming from the other way has to come to a complete stop, now, when the bus comes through. When I politely asked the people parking there if they could leave enough room for the bus to pull over because I'm about to have surgery and be in a wheelchair to get to work, they called me fat and told me to walk as they were getting out of their parked vehicles, and they were very mean for no reason. We all live in public housing here, and I use public transportation for work. We also don't have any grocery stores close and have to take a bus to get food. We need no parking signs at our bus stops, and painted curbs showing people the width of the bus on N Illinois, and possibly the one attending corner of Lindbergh Dr and whatever that cross street is as well. Now that those remodeled units are becoming occupied, there will always be cars there unless we get No Parking signs for our bus stops. Thank you.

Case Date:

5/21/2024

Just witnessed a near miss of two vehicles including a City bus at 10th and Smith. Please collaborate with INDOT for safety improvements at that intersection for vehicles turning left from Smith. They aren't taking citizen concerns seriously but would better receive input from Transit and the City. Please reach out. It's very dangerous.

Case Date:

9/23/2024

Bus 761 route 7 had thick black smoke pouring out its exhaust. I think it needs maintenance

Case Date:

5/22/2024

Homeless problem at the bus stop causing other individuals to feel unsafe

Case Date:

5/10/2024

It’s worth talking to the driver of BT bus #1337 route 9L headed west on 3rd at 3:45pm. Their driving was alarmingly aggressive.

Case Date:

4/5/2025

I get that Orange Julius Caesar is cutting DOT budgets because buses are socialism and scary to Macho Men, but can we scrape a few dollars together to buy a couple of cans of Flex Seal (tm) to fix the leaking roofs of the BT buses? The leaking water onto the seats are an embarrassment given what I pay in taxes. We can do better. See pic.

Case Date:

12/5/2024

Bus cannot pull over to operate the lift system onto the ramp cars parked there every day usually the same several cars the bus needs to pull over coming from 15th Street to operate the wheelchair lift and when SUVs are parked there and you are small and a chair the bus driver cannot see you trying to wheel out to catch the bus and the bus will pass you by it is also not safe for people to have to run out into the road to stop the bus or with their wheelchair when they shouldn't have to there are usually more cars parked here than this