Case Date:

10/1/2024

As required in compliance with the Americans with Disabilities Act, a personal care attendant (PCA) does not pay a fare when accompanying a BT Access customer on a paratransit ride. However, Bloomington Transit reportedly requires that the PCA must pay a fare when accompanying a BT Access customer on a fixed-route bus. This fare policy creates unfortunate accessibility and financial burdens for BT Access customers. Bloomington Transit should revise this policy to go beyond the minimum and allow PCAs to ride for free on fixed route buses. Under Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations at 49 C.F.R. Section 37.131(c)(3), a personal care attendant (PCA) may not be charged a fare for complementary paratransit service. PCAs may be charged a fare on fixed route. While some transit systems go beyond the minimum requirements of the ADA and allow PCAs to ride for free, there is no requirement that they do so.

Case Date:

11/30/2022

https://www.google.com/search?q=bloomington+transit&source=lnms&tbm=isch&sa=X&ved=2ahUKEwix0cT509b7AhUTIjQIHSXwA-8Q_AUoA3oECAEQBQ

Case Date:

12/8/2022

Bloomington Transit Late Night bus service FAIL: At 10 pm on Dec 7, t did not work on either the Uber or Lyft app. Uber link from the BT website said “NO VOUCHERS LEFT.” Lyft app did not accept the BTLATENITE voucher code. When I called the BT dispatcher, he did not offer to help but rather have me a number to call Uber.

Case Date:

3/6/2023

Bus not stopping happened at 8:50 not 7:50. Sorry about incorrect time reported in 1st report.

Case Date:

12/9/2024

First Street between Rogers and College is open again. When will the #2 South route start using it?

Case Date:

1/3/2025

There has been liquid sloshing around a window sill for TWO straight days on the #2 bus. Are you cleaning these buses?

Case Date:

1/24/2025

The bus station closes at 4:00 pm Monday thru Friday. It is also closed on Saturdays. Passengers, including children, elderly & disabled people have to stand outside in freezing weather while waiting for their bus. I take two buses to get to work & three buses to get home. I also depend on the Bloomington Transit for trips to Kroger. Having to stand outside during this winter has been miserable. If the Bloomington Transit can afford to buy new all-electric buses, they should be able to hire some people to work evenings & on Saturday to keep the station open.

Case Date:

3/18/2025

Bus 2493 at approximately 19.20 cut me off and refused to yield right away. The driver was pulling away from the curb and I was on a fully illuminated bicycle. Please forward to BPD for warning and counseling.

Case Date:

4/5/2025

Does this city code also apply to bus drivers? It's posted prominently all over the downtown Transit Center, and yet mutiple bus drivers enjoy their tobacco at the entrance to the parked buses while riders waiting to board are downwind of their smoke, unable to board. Does this mean anything, or does it only apply to riders?