Case Date:

6/17/2024

Bus stop on N Illinois St across from Illinois Court in Crestmont badly needs no parking signs and painted curbs that indicate the length of the bus. People in wheelchairs cannot access the lift, and people are having to walk out into the road to catch the bus. It's on a hill and the parked vehicles effect visibility of oncoming bus, and you can't see any cars coming that might be in front of the bus. Oncoming traffic has to come to a complete stop, now, because the bus has trouble squeezing through. Sometimes, the bus has to just sit and wait. There's a concrete slab that connects the sidewalk with the road the bus driver can no longer lower the wheelchair lift onto because of the cars. The units there were empty, but now they are being rented, and the no parking sign that used to be there is gone. We need a painted curb the length of a bus, and clear markings. We also need parking enforcement to actually do their job when we call, but there's no sign there telling people not to park. The people who park there are mean and told me I should walk to work (and called me fat and lazy,) instead of taking public transportation when I have surgery coming up. I can’t even have a reasonable conversation with them, so I'm turning to you. Thank you.

Case Date:

1/25/2024

The busses on the #2 route need to be cleaned or swapped out for newer models. Many of the seats are stained and you can't tell if it is safe to sit down, not knowing if it is a "fresh" spill or an old stain. And would it be possible to use some different busses? We get the same old busses every day, while other routes get the newer, nicer, cleaner electric models.

Case Date:

3/6/2023

Bus not stopping happened at 8:50 not 7:50. Sorry about incorrect time reported in 1st report.

Case Date:

10/1/2024

As required in compliance with the Americans with Disabilities Act, a personal care attendant (PCA) does not pay a fare when accompanying a BT Access customer on a paratransit ride. However, Bloomington Transit reportedly requires that the PCA must pay a fare when accompanying a BT Access customer on a fixed-route bus. This fare policy creates unfortunate accessibility and financial burdens for BT Access customers. Bloomington Transit should revise this policy to go beyond the minimum and allow PCAs to ride for free on fixed route buses. Under Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations at 49 C.F.R. Section 37.131(c)(3), a personal care attendant (PCA) may not be charged a fare for complementary paratransit service. PCAs may be charged a fare on fixed route. While some transit systems go beyond the minimum requirements of the ADA and allow PCAs to ride for free, there is no requirement that they do so.

Case Date:

4/18/2024

Bus routes 6 and 6L have started detouring down E Saratoga Dr in the Park Ridge East neighborhood. It is unsafe for buses to be detouring down this road, as it has no sidewalks, limited visibility, and many people walk in the road with children and dogs. I am requesting that these buses stop using E Saratoga Dr and go back to using Morningside. Thank you.

Case Date:

6/17/2024

There is a bench with a bus stop on N Illinois St across from N Illinois CT where the playground is always blocked by parked vehicles now that the no parking sign has gone missing. The bus can't pull over to the curb where there is concrete connecting the sidewalk so people in wheelchairs and with crutches can safely get on the bus' lift system. You have to walk out into the road now, and can't see the bus very well or other cars coming. Traffic coming from the other way has to come to a complete stop, now, when the bus comes through. When I politely asked the people parking there if they could leave enough room for the bus to pull over because I'm about to have surgery and be in a wheelchair to get to work, they called me fat and told me to walk as they were getting out of their parked vehicles, and they were very mean for no reason. We all live in public housing here, and I use public transportation for work. We also don't have any grocery stores close and have to take a bus to get food. We need no parking signs at our bus stops, and painted curbs showing people the width of the bus on N Illinois, and possibly the one attending corner of Lindbergh Dr and whatever that cross street is as well. Now that those remodeled units are becoming occupied, there will always be cars there unless we get No Parking signs for our bus stops. Thank you.

Case Date:

5/21/2024

Just witnessed a near miss of two vehicles including a City bus at 10th and Smith. Please collaborate with INDOT for safety improvements at that intersection for vehicles turning left from Smith. They aren't taking citizen concerns seriously but would better receive input from Transit and the City. Please reach out. It's very dangerous.

Case Date:

3/18/2025

Bus 2493 at approximately 19.20 cut me off and refused to yield right away. The driver was pulling away from the curb and I was on a fully illuminated bicycle. Please forward to BPD for warning and counseling.

Case Date:

4/5/2025

Does this city code also apply to bus drivers? It's posted prominently all over the downtown Transit Center, and yet mutiple bus drivers enjoy their tobacco at the entrance to the parked buses while riders waiting to board are downwind of their smoke, unable to board. Does this mean anything, or does it only apply to riders?