Case Date:

10/22/2025

There is a soft spot that has been expanding across our floor for a little over a year now. It was there when we moved in and we have reported it to maintenance, but we were told us that they would have to rip up the flooring, and we were only told that 2 days ago. We have contacted our front office and they have informed us that they would have to rip up all the flooring to find out what is wrong and we were told 2 days ago that they cannot rip up our flooring unless we move out. My roommate and I have both offered to move to a different apartment in the complex because we want this to be fixed. And they are not answering out emails. I have tried to go in to talk with them, and the person who I have to talk with about moving apartments is never in, and the other people in the office wont help. The soft spot in the floor has been getting bigger over the past year, and we now have mold concerns as well. Over the summer our HVAC system went out and we did not receive any window units for 1 month, and the only reason we did receive a window unit was because my roommate passed out in our apartment due to overheating. The soft spot is in a narrow hallway inbetween our HVAC system and our Water Heater and the laundry closet is next to the water heater.