Case Date:

12/28/1999

Mr. Ashba stated that he tried Thursday and Friday (12/23 &12/24) to contact Insight, with no response. Mr. Ashba stated that the voice mail did not answer, the phone just rang. Mr. Ashba's complaint is that he purchased a new VCR plus and according to the owners manuel he must contact the cable company for the channel codes. Mr. Ashba has been disconnected for nonpayment for 11 months. Customer service reps. helped him get his VCR set up and explained that there is a 24 hour answering service.

Case Date:

12/27/1999

Sewer backup.

Case Date:

12/27/1999

Missed pick-up/trash: Trash on corner of 11th & Fess

Case Date:

12/27/1999

Missed pick-up/trash

Case Date:

12/23/1999

Tues./Missed pick-up/trash: She called in yesterday.

Case Date:

12/22/1999

Missed pick-up/trash

Case Date:

12/22/1999

WANT EMERGENCY WATER SHUT OFF, LEAK INSIDE OF HOUSE

Case Date:

12/21/1999

SEWER BACKUP, CALL TAKEN BY FRANK BUCZOLICH

Case Date:

12/20/1999

Mr. Szatkowski called. There has been a sewer odor since a new sewer line was installed approx. 1 year ago. Today the smell is unbearable. Mr. Szatkowski just got his wife home from the hospital. He is very upset and wants someone to call him back immediately.

Case Date:

12/20/1999

SEWER ODOR IN HOME REALLY BAD, SHE SAID SHE IS TIRED OF SMELLLING S---