Case Date:

6/12/1998

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Case Date:

6/12/1998

BT Access client upset with new scheduling system. Feels half-hour window is too much. Feels BT did not include drivers and/or passengers in process and that "communication was zero". Needs consistency in scheduling her pickups.

Case Date:

6/12/1998

Objects to new BT Access scheduling system. Not enough communication with riders. Regular users of system need predictability. BT has not shown compassion or attention to the concerns that they've been given.

Case Date:

6/12/1998

Residents (caller believes this is unregistered rental through Sec. 8 program) leave their trash at the back door and up next to the house for two months. Caller said that two cans of trash has been there for two months.

Case Date:

6/12/1998

MISSED PICK-UP/TRASH: TRASH BAG IS INSIDE CAN, BUT THE TAG IS ON THE BAG. NO NOTICE LEFT. THANK YOU.

Case Date:

6/12/1998

MISSED PICK-UP/TRASH: TRASH IS TAGGED, NO NOTICE LEFT.

Case Date:

6/12/1998

FRIDAY/MISSED PICK-UP/TRASH: 5 BAGS OF TRASH(TAGGED) ON NORTHWEST CORNER OF PARK AV/WILSON ST. THANK YOU

Case Date:

6/12/1998

MISSED PICK-UP/YARD WASTE/ YARD WASTE IS TAGGED, NO NOTICE LEFT.

Case Date:

6/12/1998

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Case Date:

6/12/1998

missed pick-up/yard waste: Ken or Dirk: pick-up missed Friday - she called - crew was to come out today - they came, still didn't pick up. She says its in red bins with stickers on them - and she didn't see any notice left.