Case Date:

7/5/2023

I am a resident here and they are building a new development, however there is no effort to keep run off from coming from the construction drive (our driveway is often covered in mud, gravel, and concrete run-off). It has gotten so out of control that there is literally a pile of concrete run-off on a sidewalk going down Allen St towards the neighboring apartment complex (Gardens Edge). They also have concrete run-off going into our yard space in the complex where many people take their dogs and children to enjoy the outdoors.

Case Date:

6/16/2023

Water main break? Water streaming out of the street

Case Date:

6/7/2023

Our water bill was really high for may, we do not know what is causing it, we were wondering if you could assist us with this? So it does not happen again. Thanks.

Case Date:

5/17/2023

Hello, I just wanted to follow up on the progress of the ticket we opened on 03/03/23. We have not received any response or feedback from your department.Thank you!

Case Date:

4/25/2023

The creek is covered in waste that looks like lint. It has been collecting over the past few weeks. There is a drainage pipe at the bridge that looks like the source. The creek bed surface is completely covered.

Case Date:

4/18/2023

Hello, We are contacting you again to follow up on a ticket we submitted a couple of months ago regarding the stormwater. The project that started last year it is still not completed. Thank you!

Case Date:

4/13/2023

Just north of the bus stop on College Ave by the Sunflower II apartments at 1015 N College, the manhole cover was flopped over and everything wide open as shown in the picture.

Case Date:

4/6/2023

No water pressure

Case Date:

3/25/2023

Water seeping from sidewalk/yard area into street along maple east of my house. I do not believe this is line to my house

Case Date:

3/3/2023

Hello, I am writing you again to address the storm water issue we have in front of our property. It has been almost a year since the process of fixing this issue has started and it is becoming frustrating. We have been very patient, and we understand that there are priorities in the city but if this issue is not addressed the road will continue to erode and soon we will not be able to access our driveway. As I stated, we started the process in March 2022; we waited until September and submitted another ticket UReport 181323; this time the crew came and did some work (since we did not receive any information, we did not know if they are finished by the way they left the project for the past few months). I wish I could attach more photos of the "finished " project. Anyway whenever they cleaned the trench, the asphalt was scraped, and everything was left as is and every time it rains all the dirt and sediments go in the culvert clogging it. The rain today made everything worse, the culvert is clogged and the water is again on the street. It is extremely frustrating and disappointing. Below is the first email we sent on March 14, 2022 Hello, We are contacting you with hopes of getting some advice regarding the storm water stream that runs along E Vernon Ave in Matlock Heights neighborhood. There is a storm/ rain water stream( path) that runs under N Dunn Rd , goes west on E Vernon Ave and under Fritz Dr and eventually goes into a larger creek. Over the past few years this pathway has been deteriorating with some of the road erosion happening right before the water goes into the culvert under our driveway. The previous owner of our property added some rocks and blocks but it does not solve the road erosion problem. We are needing guidance and help since we do not know how to address the erosion and also the public road. Thank you for all your help! Mihaela Lee 812-325-6959