Case Date:

6/15/1998

missed pick-up/trash

Case Date:

6/15/1998

missed pick-up/trash

Case Date:

6/15/1998

Residents at 503 E. Cottage Grove keep their trash in the alley. There are squashed bags of garbage there since March. Neighbors see rats every day around the trash.

Case Date:

6/15/1998

The grass in the yard is still to high. He has complainted before. He wants it mowed.

Case Date:

6/15/1998

Trash is beginning to pile up beside the house.

Case Date:

6/15/1998

s

Case Date:

6/15/1998

s

Case Date:

6/13/1998

WANT EMERGENCY AFTER HOURS LINE LOCATIONS

Case Date:

6/12/1998

BT Access client upset with new scheduling system. Feels half-hour window is too much. Feels BT did not include drivers and/or passengers in process and that "communication was zero". Needs consistency in scheduling her pickups.

Case Date:

6/12/1998

Objects to new BT Access scheduling system. Not enough communication with riders. Regular users of system need predictability. BT has not shown compassion or attention to the concerns that they've been given.