Case Date:

8/20/2019

Manhole cover not secured

Case Date:

5/3/2019

Correction of Case #168391: that loose water meter is on Fess just north of SECOND St. NOT 4th St.

Case Date:

2/7/2019

I would like to thank the city of Bloomington for their professional assistance in helping me avoid a significant problem at my home during the recent snap of epic cold weather. It all began with frozen water pipes when I failed to keep a small stream of water running in my city townhouse; there was no excuse on my part for the mistake. To make matters worse, I needed to catch a flight out of town later that day. This is where the city came to the rescue. I quickly and easily found the city utility web site and created a work ticket from the easy to follow instructions. Literally within minutes, a highly trained and cordial city employee called me and walked me through the steps I needed to take to reduce any potential damage to my water pipes. Only minutes later, a two person team arrived and worked in zero degree weather and quickly turned off the water at the meter. They went so far as to reassure me that they would be back soon after I got back to town and to just give them a call. Despite the near zero temperature, they never once complained about the outdoor working conditions. I was impressed. When I got back to town, I created another work ticket, and the customer service process repeated itself, leading to a perfect resolution to the problem. I was very impressed with the entire process - a total Rock Star performance from everyone on the city team. Craig Medlyn Bloomington

Case Date:

2/5/2019

Dear Bloomington water department., Last week my pipes froze your team came to my home promptly and turned off the water right after calling for an emergency shut off at the meter. I am back to town and would like to have your team come back to my home and turn the water back on at the meter. Please let me know if this can happen this afternoon, I would like to be at the house when the water is turned back on so that I can deal with any water issues if I have a broken pipe. Thank you! Craig Medlyn 309 E. 7th Street, Bloomington. Cell: 410 598 7547

Case Date:

1/31/2019

I live at 309 E. 7th street and have no water. I need someone to come and check it out and have someone turn off the water main in front of the house, it is under a steel plate on 7th street. Thanks! Craig Medlyn 410 598 7547

Case Date:

1/16/2019

I cannot find a leak, no fixtures are running and most recent bill was $500+. Could it be an error? 1301 S. Walnut St James Gronquist 812 219 0135

Case Date:

1/11/2019

My tenant was contacted by you and the water was shut off due to a ‘massive ‘ leak. The address is 736 e sherwood hills drive 47401. Can you please give me any information?

Case Date:

1/3/2018

I do not have water in my house.

Case Date:

9/22/2017

My water meter shows that I may have a leak. I would like someone to come and see if it is between my house and the meter or the meter and the road.