Case Date:

11/20/2001

NO STICKER

Case Date:

11/20/2001

NO STICKER

Case Date:

11/20/2001

Last month did not receive cable guide; subscriber called Insight and was told the guide had been replaced with a scrolling guide on channel 58. Noticed on bill he had paid $1.50 instead of $1.00 - was told he would be refunded on November's bill. He has been a cable customer since 1987, and he is disappointed with Insight.

Case Date:

11/20/2001

Ms. Pate believes that someone has attached an extention to a downspout and ran it to the end of the property line at 1212 S. Grant. The water that is coming from the downspout is running into her yard at 1208 S. Grant and flooding her basement. Please call Ms. Pate back to let her know if anything can be done.

Case Date:

11/20/2001

Subscriber did not receive cable last month; called Insight and was told that the guide was replaced by a scrolling guide on channel 58. He was charged $1.50 for the guide & was told he would be credited on his next bill (not yet received). He has been a cable customer since 1987 and is disappointed in the billing process and constant changes.

Case Date:

11/20/2001

NOT SORTED; TRASH MIXED IN; NON-RECYCLABLE ITEMS

Case Date:

11/20/2001

NO STICKER

Case Date:

11/20/2001

NO STICKER

Case Date:

11/20/2001

TOO HEAVY

Case Date:

11/20/2001

NO STICKER