Case Date:

1/3/2000

Sewer backup.

Case Date:

12/28/1999

Mr. Ashba stated that he tried Thursday and Friday (12/23 &12/24) to contact Insight, with no response. Mr. Ashba stated that the voice mail did not answer, the phone just rang. Mr. Ashba's complaint is that he purchased a new VCR plus and according to the owners manuel he must contact the cable company for the channel codes. Mr. Ashba has been disconnected for nonpayment for 11 months. Customer service reps. helped him get his VCR set up and explained that there is a 24 hour answering service.

Case Date:

12/23/1999

Tues./Missed pick-up/trash: She called in yesterday.

Case Date:

12/22/1999

WANT EMERGENCY WATER SHUT OFF, LEAK INSIDE OF HOUSE

Case Date:

12/22/1999

Missed pick-up/trash

Case Date:

12/15/1999

Sewer backup.

Case Date:

11/29/1999

#S

Case Date:

11/29/1999

#S

Case Date:

11/23/1999

Missed pick-up/recycling:

Case Date:

11/23/1999

Sewer backup.