Case Date:

5/17/2002

faxed 3:36 missed pick-up/yard waste

Case Date:

5/16/2002

The person who called says that this a vacant lot and has not been mowed yet this season.

Case Date:

5/16/2002

no sticker

Case Date:

5/16/2002

no sticker

Case Date:

5/16/2002

brush not tied

Case Date:

5/16/2002

too heavy; can too large

Case Date:

5/16/2002

Customer called Insight to downgrade from Classic to Basic; her bill read "change of service upgrade $13.95"; cust. called Insight to question bill and was told it was to cover the cost of the tech site visit. Cust. feels she is paying more to pay less; she wanted to downgrade for financial reasons, and instead she paid the cost of a full month of service.

Case Date:

5/16/2002

Dirk/faxed trb/other/trash/ Residnet forgot to put stickers on it. They're on it now. Please pick up.

Case Date:

5/16/2002

faxed 5/16/kb/ missed pick-up/trash/was left notice for barrell -- understands barrell is unacceptable, but his regular trash ( stickered, 32 gal can) was not p/u. Please p/u the regular trash. Thank you.

Case Date:

5/15/2002

House was a rental (unregistered) and tenant moved because owner would not make any repairs. Trash on porch; grass/weeds not cut. Mr. Smith said that the owner, Jay Denny, lives in Colorado.