Case Date:

1/7/2000

Main break.

Case Date:

1/6/2000

LEAK IN METER PIT

Case Date:

1/6/2000

Sewer leaking.

Case Date:

1/5/2000

On 1/4 3 young black men came by her house to visit her son. When they reached front of house & stopped, ofcr pulled behind them w/ lights telling her it was a "routine traffic stop." Ofcr. called for 3 backups which she thought was unnecessary and ridiculous. When she inquired w/ the ofcr. she was rudely dismissed. She thinks they were harassed & pulled over b/c they were black and is unhappy w/ the way she/others were treated. Talked to stf. srgnt. on 1/4 @ 7pm. Is calling B. McKinney.

Case Date:

1/3/2000

Sewer backup.

Case Date:

1/3/2000

Missed pick - up/trash

Case Date:

12/30/1999

Citizen has dropped keys in storm grate.

Case Date:

12/29/1999

Missed pick-up/trash

Case Date:

12/29/1999

Other/trash: Put her trashout a day late thinking that there would be a one day delay, due to Holiday.

Case Date:

12/28/1999

Mr. Ashba stated that he tried Thursday and Friday (12/23 &12/24) to contact Insight, with no response. Mr. Ashba stated that the voice mail did not answer, the phone just rang. Mr. Ashba's complaint is that he purchased a new VCR plus and according to the owners manuel he must contact the cable company for the channel codes. Mr. Ashba has been disconnected for nonpayment for 11 months. Customer service reps. helped him get his VCR set up and explained that there is a 24 hour answering service.