Case Date:

4/2/2020

I have had several weeks where my recycling was not picked up. Apparently, based on your website, this was because styrofoam was present, but the can clearly indicates that styrofoam is acceptable. Since there seems to be a contradiction, it would be nice if the collectors would leave some indication of what items are not acceptable, rather than leave the customer/taxpayer guessing. If this is a training issue, my address is 1257 W. Countryside Ln.

Case Date:

3/31/2020

Recycling was not picked up today (March 31) even though it was placed curbside yesterday evening. No notice was left. Regular trash was picked up.

Case Date:

3/31/2020

Now that one of the things that people have started doing is cleaning up their yards, I already see many containers and plastic bags ready for the first yard waste pick-up. This won't be, in our neighborhood, until April 13. Is there any chance this can be moved up so that paper bags don't have to sit in rain and wind until the first pick-uptime? Thanks.

Case Date:

3/27/2020

WEST VERNAL PIKE TWO ABANDONED HOMES NEAR CURRY PIKE AND WEST VERNAL PIKE INTERSECTION. SCARY, WEST VERNAL LIKE IS SO NICE THEN WE HAVE THIS NEGLECT. WHY, SOMEONE SHOULD BE ASHAMED.

Case Date:

3/16/2020

Hello - Our (full) recycling bin was stolen last night. A neighbor spotted a woman hauling a recycling bin down the street around 1am Monday morning, so we are guessing that was ours. We've just sent a note around to our neighborhood listserve asking if anyone has spotted a spare one around their house. So I'm wondering if you can let us know what identifying numbers are on the bin assigned to our house. And, if ours isn't found, how do we go about getting a replacement?

Case Date:

3/9/2020

Recycling was not collected. It has been at the curb since Sunday.

Case Date:

2/20/2020

This past Monday our entire street's trash was not removed. When will normal trash removal resume, and what can we do about having two weeks' worth of trash? Thank you!

Case Date:

2/17/2020

Cart wheel was damaged during this morning's pickup. It won't roll. How do I request a replacement? Thanks!

Case Date:

2/10/2020

I live at 429 S Henderson and one of our trash cans was taken this morning.

Case Date:

1/14/2020

exceeds weight limit of 40 lbs