Case Date:

4/8/2025

The trash bin has been damaged. Please remove the damaged bin and replace with a new large bin.

Case Date:

4/7/2025

A storm caused a power line to break. We did not lose power, but there was much sparking. We reported to Duke. They sent someone out to fix the line. They had to chop the top half of a tree down to reach the line with a cherry picker. They through all the debris in our backyard. In calling around, to remove this tree debris will cost $400-$650. We do not have the funds for this. If we hadn't called, we would not have incurred this cost. I called Duke to investigate this very tree months back, as it seemed to be leaning on wires. The technician said there was no problem with the tree. Not several months later, the line is hit, and we have to pay money to remove the debris

Case Date:

3/25/2025

The city only picked up half of the trash from our bin this morning. I tried to call the sanitation department and selected the option for customer service, the line goes dead after that. We have a small trash can so this is going to create a trash back log for us. We would appreciate if it someone could come pick it up. Thanks.

Case Date:

3/24/2025

We have an issue where either our trash cans have been stolen or misplaced both the regular trash can and the recycling are missing from our property.

Case Date:

3/22/2025

The Trash Bin has one side of hinges that are damaged. We think this happened when the crane arm dropped it back down, because we came home and the trash can was on the ground broken on its side. Would we be able to get a replacement so we don't get tagged for it later?

Case Date:

2/4/2025

Trash not collected on Thursday Jan 30 All of the neighbors had theirs we are all on same schedule bill is up to date. Thank you

Case Date:

2/4/2025

Recycling container wheel bracket was broken during pickup, the can won't sit upright well now. Also, broken down cardboard box left on ground next to can after not being picked up.

Case Date:

2/4/2025

Trash and recycle was not picked up on trash day which is Monday. Cans are starting to overflow. The cans are left on the street to be picked up. Thank you

Case Date:

1/16/2025

Hello I called and reported that someone has taken my recycle bin and I need a replacement please. There was a ticket that was supposed to go in.This happened the week it snowed really bad. Thank you!

Case Date:

1/14/2025

My small garbage can was emptied this morning, but unfortunately the lid was broken off. I need a new intact can delivered and the old one removed. Thank you