Case Date:

3/12/2001

STORM SEWER IS CLOGGED.

Case Date:

3/12/2001

HAS QUESTIONS IN REGARD TO YARD WORK.

Case Date:

3/12/2001

Sewer line torn apart by American Utilities.

Case Date:

3/12/2001

Alley between S. Grant & S. Lincoln has trash and boards piled up behind it. It's located south of 1206 S. Grant.

Case Date:

3/12/2001

Martin: Resident called in to complain about quality of service. 1. Trash last week was only 1/2 emptied 2. Cans are left on their sides and they roll into the street. Talk to them! Thanks!

Case Date:

3/9/2001

Other/Other/Martin: This is a half way house They want trash/rsescyclng pick-up. The trash map shows that this is not a city pick-up. Please let front staff know so we can call her back.

Case Date:

3/5/2001

Missed pick-up/recycling:

Case Date:

3/2/2001

Sewer odor in home.

Case Date:

3/2/2001

Mr. & Mrs. Jollisse have billing and customer service issues. They only receive bills couple of times a year instead of on a monthly basis. They were without service for 10 days before repairs were made. They have had repeated billing problems that have taken several calls to Insight to straighten out. Their billing difficulities are still unresolved. During a recent telephone conversation, they asked to speak to a supervisor and was on hold for 10 minutes before a supervisor was available.

Case Date:

2/27/2001

Burnt out trailer has kids playing in it. It's located in the Monon trailer park and its the southern most trailer.